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Appendix D
Form of End User Agreement
I.T. Solutions Group, Inc
("Service Provider") provides its e-mail service to
you, subject to the following Terms of Service ("TOS"),
which may be updated by us from time to time without
notice to you. You can review the most current
version of the TOS at any time at: <<insert
appropriate URL; msp may also want to provide notice
by email of any changes>>. In addition, when using
particular Service Provider services, you and
Service Provider shall be subject to any posted
guidelines or rules applicable to such services
which may be posted from time to time. All such
guidelines or rules are hereby incorporated by
reference into the TOS.
2. DESCRIPTION OF SERVICE
- The term for the Service is one (1) year from
your date of subscription, unless terminated
earlier in accordance with this Agreement (which
may include, but is not limited to, termination
for non-payment).
- Your payment obligations with regard to the
Service are as set out in your subscription
application.
- Service Provider currently provides users with
access to the e-mail service with the
functionality described in your subscription
application (the "Service"). Unless explicitly
stated otherwise, any new features that augment or
enhance the current Service, shall be subject to
the TOS. You understand and agree that neither
Service Provider nor its suppliers assume
responsibility for the timeliness, deletion, mis-delivery,
non-delivery or failure to store or accurately
store, any user communications, addresses or
personalization settings.
- You are responsible for obtaining access to
the Service and that access may involve fees to
Service Provider or third party fees (such as
Internet service provider or airtime charges).
- You must provide and are responsible for all
equipment necessary to access the Service.
3. CERTAIN SUBSCRIPTION
OBLIGATIONS
In consideration of your use of
the Service, you agree to: (a) provide true,
accurate, current and complete information about
yourself as prompted by the Service's subscription
form (such information being the "Subscription
Data") and (b) maintain and promptly update the
Subscription Data to keep it true, accurate, current
and complete. If you provide any information that is
untrue, inaccurate, not current or incomplete, or
Service Provider or its suppliers have reasonable
grounds to suspect that such information is untrue,
inaccurate, not current or incomplete, Service
Provider or its suppliers have the right to suspend
or terminate your account and refuse any and all
current or future use of the Service (or any portion
thereof).
Service Provider is concerned
about the safety and privacy of all its users,
particularly children. For this reason, parents who
wish to allow their children access to the Service
should assist them in setting up any relevant
accounts and supervise their access to the Service.
Allowing your child access, means they will be able
to access all components of the Service. As the
legal guardian, it is your responsibility to
determine whether any of the Services and/or Content
(as defined in Section 6 below) which may be
delivered to you, are appropriate for your child.
4. SERVICE PROVIDER PRIVACY
POLICY
Subscription Data and certain
other information about you is subject to our
Privacy Policy. For more information, see our full
privacy policy attached as Schedule A.
5. MEMBER ACCOUNT, PASSWORD AND
SECURITY
You will receive a password and
account designation upon completing the Service's
subscription process. You are responsible for
maintaining the confidentiality of the password and
account, and are fully responsible for all
activities that occur under your password or
account. You agree to (a) immediately notify Service
Provider of any unauthorized use of your password or
account or any other breach of security, and (if
applicable) (b) ensure that you exit from your
account at the end of each session. Service
Provider, and its suppliers, cannot and will not be
liable for any loss or damage arising from your
failure to comply with this Section 5.
6. MEMBER CONDUCT
You understand that all
information, data, text, software, music, sound,
photographs, graphics, video, messages or other
materials ("Content"), transmitted over the Service,
are the sole responsibility of the person from which
such Content originated. This means that you, and
not Service Provider, are entirely responsible for
all Content that you send, post, email, transmit or
otherwise make available via the Service. Service
Provider does not control the Content posted via the
Service and, as such, does not guarantee the
accuracy, integrity, quality or appropriateness of
such Content for any particular viewer. You
understand that by using the Service, you may be
exposed to Content that is offensive, indecent or
objectionable, or which may contain viruses, and
other destructive elements. Under no circumstances
will Service Provider or its suppliers be liable in
any way for any Content, including, but not limited
to, for any errors or omissions in any Content, or
for any loss or damage of any kind incurred as a
result of the use or viewing of any Content posted,
emailed, transmitted or otherwise made available via
the Service.
You agree to not use the Service
to:
- send, post, email, transmit or otherwise
make available any Content that is unlawful,
harmful, threatening, abusive, harassing,
tortious, defamatory, vulgar, obscene, libelous,
invasive of another's privacy, hateful, or
racially, ethnically or otherwise objectionable;
- harm minors in any way;
- impersonate any person or entity, or falsely
state or otherwise misrepresent your affiliation
with a person or entity;
- forge headers or otherwise manipulate
identifiers in order to disguise the origin of
any Content transmitted through the Service;
- send, post, email, transmit or otherwise
make available any Content that you do not have
a right to make available under any law or under
contractual or fiduciary relationships (such as
inside information, proprietary and confidential
information learned or disclosed as part of
employment relationships or under nondisclosure
agreements);
- send, post, email, transmit or otherwise
make available any Content that infringes any
patent, trademark, trade secret, copyright or
other proprietary rights ("Rights") of any
party;
- send, post, email, transmit or otherwise
make available any unsolicited or unauthorized
advertising, promotional materials, "junk mail,"
"spam," "chain letters," "pyramid schemes," or
any other form of unauthorized solicitation, or
otherwise violate our abuse policy attached as
Schedule B;
- send, post, email, transmit or otherwise
make available any material that contains
software viruses, worms or any other computer
code, files or programs designed to interrupt,
destroy or limit the functionality of any
computer software or hardware or
telecommunications equipment;
- interfere with or disrupt the Service or
servers or networks connected to the Service, or
disobey any requirements, procedures, policies
or regulations of networks connected to the
Service;
- intentionally or unintentionally violate any
applicable local, provincial, national or
international law, including, but not limited
to, regulations promulgated by any applicable
securities commission or exchange, and any
regulations having the force of law; or
- "stalk" or otherwise harass another.
You acknowledge that Service
Provider and its suppliers do not, and we
acknowledge that Service Provider and its suppliers
shall not without cause, pre-screen Content, but
that Service Provider and its suppliers shall have
the right (but not the obligation) in their sole
discretion to refuse or move any Content that is
available via the Service. Without limiting the
foregoing, Service Provider and its suppliers shall
have the right to remove any Content that violates
the TOS or is otherwise objectionable. You agree
that you must evaluate, and bear all risks
associated with, the use of any Content, including
any reliance on the accuracy, completeness, or
usefulness of such Content. In this regard, you
acknowledge that you may not rely on any Content
created by Service Provider or submitted to Service
Provider.
You acknowledge and agree that
Service Provider (or its suppliers) may preserve
Content and may also disclose Content if required to
do so by law or in the good faith belief that such
preservation or disclosure is reasonably necessary
to: (a) comply with legal process; (b) enforce the
TOS; (c) respond to claims that any Content violates
the rights of third-parties; or (d) protect the
rights, property, or personal safety of Service
Provider, its users and the public.
You understand that the technical
processing and transmission of the Service,
including your Content, may involve (a)
transmissions over various networks; and (b) changes
to conform and adapt to technical requirements of
connecting networks or devices.
7. SPECIAL WARNINGS FOR
INTERNATIONAL USE
Recognizing the global nature of
the Internet, you agree to comply with all local
rules regarding online conduct and acceptable
Content. Specifically, you agree to comply with all
applicable laws regarding the transmission of
technical data exported from the country in which
you reside.
8. INDEMNITY
You agree to indemnify and hold
Service Provider, and its suppliers, and Service
Provider’s and its suppliers’ affiliates, officers,
agents, co-branders or other partners, and
employees, harmless from any claim or demand,
including reasonable legal fees, made by any third
party due to or arising out of Content you submit,
post, transmit or make available through the
Service, your use of the Service, your connection to
the Service, your violation of the TOS, or your
violation of any rights of another.
9. GENERAL PRACTICES REGARDING
USE AND STORAGE
You acknowledge that Service
Provider or its suppliers, may establish general
practices and limits concerning use of the Service,
including without limitation, the maximum number of
email messages that may be sent from or received by
an account on the Service, the maximum size of any
email message that may be sent from or received by
an account on the Service, and the maximum number of
times (and the maximum duration for which) you may
access the Service in a given period of time. You
agree that Service Provider and its suppliers have
no responsibility or liability for the deletion or
failure to store any messages and other
communications or other Content maintained or
transmitted by the Service. You acknowledge that
Service Provider and its suppliers reserve the right
to log off accounts that are inactive for an
extended period of time. You further acknowledge
that Service Provider reserves the right to change
these general practices and limits at any time, in
its sole discretion, with or without notice.
10. MODIFICATIONS TO SERVICE
Service Provider and its
suppliers reserve the right at any time and from
time to time to modify, temporarily or permanently,
the Service (or any part thereof) with or without
notice. You agree that Service Provider and its
suppliers shall not be liable to you or to any third
party for any modification, suspension or
discontinuance of the Service which may occur for
routine maintenance, routine or extraordinary
repairs, or the need to respond to a virus or other
attack on the system or using the system.
11. TERMINATION
You agree that Service Provider,
in its sole discretion, may (or may instruct its
suppliers to), suspend or terminate your password,
account (or any part thereof) or use of the Service,
remove and discard any Content within the Service,
deactivate or delete your account and all related
information and files in your account and/or bar any
further access to such files or the Service,
discontinue providing the Service, or any part
thereof, with or without notice if Service Provider
believes that you have violated or acted
inconsistently with the letter or spirit of the TOS,
and have not either cured the breach (if curable) or
provided a satisfactory undertaking to Service
Provider or the applicable authorities, within five
(5) business days of receiving a notification of the
breach. Further, you agree that Service Provider
shall not be liable to you or any third-party for
any termination of your access to the Service.
12. DEALINGS WITH THIRD PARTIES
Your correspondence or dealings
with third parties, including participation in
promotions of, advertisers found on or through the
Service, including payment and delivery of related
goods or services, and any other terms, conditions,
warranties or representations associated with such
dealings, are solely between you and such third
parties. You agree that Service Provider and its
suppliers shall not be responsible or liable for any
loss or damage of any sort incurred as the result of
any such dealings or as the result of the presence
of such third parties on the Service.
13. SERVICE PROVIDER'S
PROPRIETARY RIGHTS
You acknowledge and agree that
the Service and any necessary software used in
connection with the Service ("Software") contain
proprietary and confidential information that is
protected by applicable intellectual property and
other laws, including but not limited to copyright,
and trade and service mark protections, and is owned
by Service Provider or its suppliers. Except as
expressly authorized by Service Provider or
advertisers, you agree not to modify, rent, lease,
loan, sell, distribute or create derivative works
based on the Service or the Software, in whole or in
part.
Service Provider grants you a
personal, non-transferable and non-exclusive right
and license to use the object code of its Software
on a single computer; provided that you do not (and
do not allow any third party to) copy, modify,
create a derivative work of, reverse engineer,
reverse assemble or otherwise attempt to discover
any source code, sell, assign, sublicense, grant a
security interest in or otherwise transfer any right
in the Software. You agree not to modify the
Software in any manner or form, or to use modified
versions of the Software, including (without
limitation) for the purpose of obtaining
unauthorized access to the Service. You agree not to
access the Service by any means other than through
the interfaces that are provided by or through
Service Provider for use in accessing the Service.
14. DISCLAIMER OF WARRANTIES,
REPRESENTATIONS AND CONDITIONS
YOU EXPRESSLY UNDERSTAND AND
AGREE THAT:
a. YOUR USE OF THE SERVICE IS AT
YOUR SOLE RISK. THE SERVICE IS PROVIDED ON AN "AS
IS" AND "AS AVAILABLE" BASIS. SERVICE PROVIDER AND
ITS SUPPLIERS EXPRESSLY DISCLAIM ALL OTHER
WARRANTIES, REPRESENTATIONS AND CONDITIONS OF ANY
KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT
LIMITED TO THE IMPLIED WARRANTIES, REPRESENTATIONS
AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A
PARTICULAR PURPOSE AND NON-INFRINGEMENT.
b. SERVICE PROVIDER AND ITS
SUPPLIERS MAKE NO WARRANTY THAT (i) THE SERVICE WILL
MEET YOUR REQUIREMENTS, (ii) THE SERVICE WILL BE
UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, (iii)
THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE
SERVICE WILL BE ACCURATE OR RELIABLE, (iv) THE
QUALITY OF ANY PRODUCTS, SERVICES, INFORMATION, OR
OTHER MATERIAL PURCHASED OR OBTAINED BY YOU THROUGH
THE SERVICE WILL MEET YOUR EXPECTATIONS, AND (V) ANY
ERRORS IN THE SOFTWARE WILL BE CORRECTED.
c. ANY MATERIAL TRANSMITTED,
RECEIVED, DOWNLOADED OR OTHERWISE OBTAINED OR SENT,
THROUGH THE USE OF THE SERVICE IS DONE AT YOUR OWN
DISCRETION AND RISK AND THAT YOU WILL BE SOLELY
RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM
OR LOSS OF DATA THAT RESULTS FROM THE OPENING,
DOWNLOAD OR SENDING OF ANY SUCH MATERIAL.
d. NO ADVICE OR INFORMATION,
WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM
SERVICE PROVIDER OR ITS SUPPLIERS OR THROUGH OR FROM
THE SERVICE SHALL CREATE ANY WARRANTY NOT EXPRESSLY
STATED IN THE TOS.
15. LIMITATION OF LIABILITY
YOU EXPRESSLY UNDERSTAND AND
AGREE THAT SERVICE PROVIDER SHALL NOT, AND ITS
SUPPLIERS SHALL NOT, BE LIABLE FOR ANY, INDIRECT,
INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY
DAMAGES, INCLUDING BUT NOT LIMITED TO, DAMAGES FOR
LOSS OF PROFITS, GOODWILL, USE, DATA OR OTHER
INTANGIBLE LOSSES (EVEN IF SERVICE PROVIDER OR ITS
SUPPLIER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH
DAMAGES), RESULTING FROM: (i) THE USE OR THE
INABILITY TO USE THE SERVICE; (ii) THE COST OF
PROCUREMENT OF SUBSTITUTE GOODS AND SERVICES
RESULTING FROM ANY GOODS, DATA, INFORMATION OR
SERVICES PURCHASED OR OBTAINED OR MESSAGES RECEIVED
OR TRANSACTIONS ENTERED INTO THROUGH OR FROM THE
SERVICE; (iii) UNAUTHORIZED ACCESS TO OR ALTERATION
OF YOUR TRANSMISSIONS OR DATA; (iv) STATEMENTS OR
CONDUCT OF ANY THIRD PARTY ON THE SERVICE; OR (v)
ANY OTHER MATTER RELATING TO THE SERVICE. LIABILITY
FOR DIRECT DAMAGES SHALL BE LIMITED TO A MAXIMUM OF
THE FEES YOU HAVE ALREADY PAID TO SERVICE PROVIDER.
16. EXCLUSIONS AND LIMITATIONS
SOME JURISDICTIONS DO NOT ALLOW
THE EXCLUSION OF CERTAIN WARRANTIES, REPRESENTATIONS
AND CONDITIONS OR THE LIMITATION OR EXCLUSION OF
LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES.
ACCORDINGLY, SOME OF THE ABOVE LIMITATIONS OF
SECTIONS 14 AND 15 MAY NOT APPLY TO YOU.
17. NOTICE
Notices to you may be made via
either email, fax, courier or regular mail. The
Service may also provide notices of changes to the
TOS or other matters by displaying notices or links
to notices to you generally on the Service.
18. TRADEMARK INFORMATION
Without Service Provider's prior
permission, you agree not to display or use in any
manner, the Service Provider’s or its suppliers’
trademarks or service marks.
19. GENERAL INFORMATION
Your subscription form (e.g.
covering your term, method of payment, price etc.)
and this TOS, constitute the entire agreement
between you and Service Provider and govern your use
of the Service, superceding any prior agreements
between you and Service Provider as they may relate
to email services. You also may be subject to
additional terms and conditions that may apply when
you use affiliate services (such as domain name
registration services), third-party content or
software. The TOS and the relationship between you
and Service Provider shall be governed by the laws
of the <<insert the state/province/country of the
Service Provider>> without regard to its conflict of
law provisions. You and Service Provider agree to
submit to the personal and exclusive jurisdiction of
the courts located within the <<insert the city of
the Service Provider >>. The failure of Service
Provider to exercise or enforce any right or
provision of the TOS shall not constitute a waiver
of such right or provision. If any provision of the
TOS is found by a court of competent jurisdiction to
be invalid, the parties nevertheless agree that the
court should try to give effect to the parties'
intentions as reflected in the provision, and the
other provisions of the TOS remain in full force and
effect. You agree that regardless of any statute or
law to the contrary, any claim or cause of action
arising out of or related to use of the Service or
the TOS must be filed within one (1) year after such
claim or cause of action arose or be forever barred.
The section titles in the TOS and schedules are for
convenience only and have no legal or contractual
effect.
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